General Shipping & Costs
We offer standard shipping on all website orders for delivery within Australian states and territories. The shipping cost varies by location and will be automatically calculated at the checkout page; please select your shipping destination in the checkout for applicable shipping costs.
Dispatch of Orders
All customer orders will be processed in our warehouse. If an order drops (is submitted) to the warehouse before 6am, it is guaranteed to be processed the SAME DAY. If it is made after 6am, then it may be processed the same or next business day.
Once an order has been received by the warehouse, we are unable to change the shipping address. Please keep in mind that an incorrect address or missing address information can delay your delivery, so be careful when entering your details. We recommend using your home or work address if possible. Customers will receive a notification email when their products have been shipped, and tracking information is provided in this email.
Delivery to Australian & International Addresses
The majority of orders dispatched are delivered to customers within 15-20 business days after dispatch both within Australia and internationally. Delivery times provided are an estimate only. While the majority of orders arrive within the advised timeframe, this may vary depending on the carrier. Regional and remote locations may experience transport delays, or tracking information may be slightly delayed. Rest assured our carrier network aims to deliver to you as quickly as possible.
Delivery delays may occur as a result of holidays, bad weather or during peak periods. We are not responsible for packages delayed in transit. The carrier is in the best position to advise if there have been delays with deliveries to your area. During peak periods, such as the festive season, shipping delays may occur as a result of increased demand. There may also be delays due to public holidays.
If a delivery attempt has been made and the parcel is delivered to your local post office, these details will be advised so you can arrange collection. In cases where a delivery attempt has been made and collection information is missing or unclear, please contact the carrier to confirm details.
General Information for Australian Orders
All orders are considered final at time of payment. Please check details carefully, including shipping details, before submitting an order. Where you have provided an incorrect or incomplete delivery address for an order, this may result in you not receiving your order; in which case it is the responsibility of the customer (at their own cost), to re-order and replace if desired.
Please be advised that once an order has been submitted, it cannot be altered or changed.
Once the order has been dispatched, you can check the status of the delivery by visiting the carrier’s website and using the online tracking system. This will provide you with the most up-to-date information. If there have been no recent updates, we recommend checking the status with the carrier. Please note: contacting the carrier directly is the responsibility of the customer.
Multiple Item Orders
Please note that products may be shipped separately for multiple-item orders from our warehouses. Delivery dates may vary for orders of more than one item (including multiple orders for the same item), pending stock availability.
As per our Terms and Conditions, all orders are considered final at time of placement. We do not provide refunds or exchanges if you have changed your mind or made a wrong selection by mistake. If you receive a product which you believe to be faulty or damaged at time of delivery, please contact firstname.lastname@example.org directly for investigation. See our Terms and Conditions for further information.
Delivery times provided are an estimate only and may vary by country and depending on the carrier. Estimates do not include customs delays for your country. Delays may occur as a result of holidays, bad weather, customs delays or as a result of an increased volume of parcels due to peak periods. Your local carrier is in the best position to advise if there has been a delay that may affect your delivery.
For international deliveries, customers may be required to pay sales tax, duties and/or customs charges. These are NOT included in the order or shipping cost. Any customs duties or taxes applied by the destination country are the responsibility of the recipient. Customs policies vary around the world, so we recommend that you check with your local customs office for further information.